Terms & Conditions

Website

Supreme Detailing & Tinting takes care to ensure that all information published on our website is accurate and up-to-date. We reserve the right to update content, services, and pricing without notice. By booking or accepting any service with Supreme Detailing & Tinting, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

Appointments

Appointments can be arranged via phone, email, in person, online, or through social media. Our team will confirm availability and provide pricing before finalising a booking.

Vehicle Preparation & Accessories

Customers are responsible for removing all personal belongings and detachable vehicle accessories (e.g., headlight covers, bonnet guards, weather shields, etc.) before work begins. Items left in the vehicle may be cleaned around, but Supreme Detailing & Tinting is not responsible for loss or damage to personal property. Vehicles must be prepared so work can commence immediately upon arrival.

Payment

• A 50% deposit is required before the commencement of work.
• The remaining balance must be paid upon completion of the job, before the operator leaves.
• Accepted payment methods: Cash, Bank Transfer, EFTPOS, Visa, MasterCard, and AMEX (all cards 2% surcharge applies).

Liability

• Supreme Detailing & Tinting is not responsible for staining or damage to driveways, lawns, or surfaces caused by pollutants washed off vehicles.
•  All detailing products used are tested and environmentally friendly.
• We are liable only for direct physical damage caused by our team (e.g, structural damage while moving a vehicle).
• Pre-existing scratches, dents, swirls, or faults are the customer’s responsibility. These may become visible once the vehicle has been cleaned.
• Customers must identify sensitive areas (e.g, electrical parts, computers, engine compartments) before work begins. We are not responsible for damage if these areas are not disclosed.
• We accept no liability for pre-existing vehicle faults or damage that worsens during or after detailing.
• During detailing, we use professional machines, including pressure washers, buffers, vacuums, and shampoo systems. Longevity of results (e.g, paint shine or fabric drying time) depends on environmental conditions, storage, and usage, and cannot be guaranteed.
• Engine bay cleaning is carried out using dry methods only. If customers request degreasing/high-pressure cleaning, written consent is required, and liability is waived for resulting issues.
• Supreme Detailing & Tinting reserves the right to hold vehicle keys until full payment is received.

Cancellation Policy

• 48+ hours before the appointment: No charge
• 24 hours before the appointment: 10% of the agreed price
• 12 hours before the appointment / same day: 20% of the agreed price
• On-site cancellation (before work begins): 50% of the agreed price
• On-site cancellation (after work starts): 100% of the agreed price

Refund Policy

• Deposits are taken before work begins, with the balance due upon completion.
• Once work is completed, payment is legally binding. Refunds are not available for change of mind or dissatisfaction after inspection.
• Customers are allowed to inspect work before the detailer leaves.
• Refunds are only available if payment was made in advance for services not yet provided (e.g, gift vouchers, prepaid bookings).

Professional Service Guarantee

We stand by our Professional Service Guaranteed promise. Customers must inspect work before the operator leaves. Any rectifications must be requested immediately. Additional charges may apply if issues are raised after the completion date.

Company Policy

Supreme Detailing & Tinting reserves the right to:

• Cancel or reschedule services due to staff availability, weather conditions, equipment failure, or vehicle issues, without penalty.
• Amend these Terms & Conditions at any time without prior notice.
• All charges are non-transferable and cannot be redeemed for cash, credit, or future bookings.

Privacy Policy

Supreme Mobile Car Detailing Pty Ltd T/A Supreme Detailing & Tinting (ABN: 79 144 978 861)

(“we”, “us”, “our”, “Supreme Detailing & Tinting”, or “the Policy”)

This Privacy Policy explains how Supreme Detailing & Tinting manages the collection, use, disclosure, and protection of your personal information. It also outlines how you can contact us if you have any concerns or queries.

This Policy applies to and is adopted by all Supreme Detailing & Tinting employees, related entities, associated companies, and contractors in compliance with the Privacy Act 1988.

Collection of Personal Information

Supreme Detailing & Tinting collects and holds personal information about its clients, contractors, and employees.

Personal information we collect may include your name, address, date of birth, contact details, occupation, and, where necessary, limited financial information.

We collect this information when you:

• Make an enquiry, booking, or request for our services;
• Submit a review or feedback; or
• Communicate with us via phone, email, website, or social media.

Your personal information is always collected with your consent and used only for legitimate business purposes.

Use of Personal Information

Supreme Detailing & Tinting collects and uses your information to:

• Provide the products and services you request;
• Share relevant details with authorised contractors assisting us in service delivery;
• Comply with legal obligations and government or regulatory requirements;
• Maintain and manage ongoing client relationships; and
• Communicate updates, special offers, and service-related information (if you’ve opted in).

In some cases, personal information may also be provided to our professional advisers, such as solicitors or accountants, when reasonably required.

Storage and Security

We store your information securely and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access.

Other than as outlined in this Policy, your information will not be shared with any third party without your consent.

Supreme Detailing & Tinting retains client and contractor information for up to 7 years after the end of the service relationship, after which time it is securely destroyed.

Access and Correction

You have the right to access and request correction of the personal information we hold about you.

An access request can be made in writing to:

The Managing Director

Supreme Detailing & Tinting

e: info@supremedetail.com.au

Complaints and Enquiries

If you have a concern or complaint about how your personal information has been handled, please get in touch with us directly.

We offer a free internal complaint resolution process and will investigate and respond to your concern in writing.

If you’re not satisfied with our resolution, you may seek external review through the Office of the Australian Information Commissioner (OAIC).

Overseas Disclosure

Supreme Detailing & Tinting is not likely to disclose personal information to recipients overseas.

Employment and Contractor Applications

Applicants seeking employment or contractor work with Supreme Detailing & Tinting agree to provide all reasonable information relevant to their application, including details required for health and safety compliance.

If an employment or contractor relationship does not proceed, such information will be securely destroyed within a reasonable timeframe.

Unsolicited Information

If we receive unsolicited personal information that we did not request, we will, where lawful and reasonable, destroy or de-identify it as soon as practicable.

Contact Details

For privacy-related questions, access requests, or complaints, please contact:

Managing Director — Supreme Detailing & Tinting Pty Ltd

info@supremedetail.com.au

Effective from: 07th October 2025